Remote Hands Service

Customer may request, via means designated by LIS, Inc., data center technicians to perform "remote hands" service on Customer's equipment within the Colocation facilities. There is no charge for LIS's remote hands service. Remote hands service involves designated personnel physically touching Customer's equipment.

Remote hands tasks are limited to simple tasks such as pressing a button, flipping a switch, or hooking up a monitor and reporting what is on the screen, or typing customer-supplied commands that take no longer than 15 minutes to perform. Remote hands tasks do not include configuration of customer equipment. Remote hands service does not include daily scheduled tasks such as tape changing. Customer may request a maximum of 8 hours of remote hands service per month. LIS offers consulting separate from this agreement at additional charge. Customer is not required to use the remote hands service.

Customer may choose to use its own personnel to perform any task on its equipment at any time. Customer understands that computers and telecommunications equipment (hardware) are electromechanical devices and may fail. Customer is solely responsible for the maintenance and replacement of its hardware. LIS does not warrant either the results to be obtained from the remote hands service or that the remote hands service will be error free.

Customer agrees to indemnify and hold harmless LIS against any loss, damage, cost and expense due to claims from Customer or third parties arising out of Customer's remote hands requests.